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Frequently Asked Questions : 20



My Bottle Direct is all setup, however it still doesn't work.

It usually takes 24-48 hours from the initial activation of your Bottle Direct account before changes are visable on the web. (For more information on web propagation, click here)

If your changes are not visable on the web (or your mail does not work) after 48 hours, please double check all your settings, and make sure the source address' are functional.

A good way to check if your source address' are functional and to identify where the problem lies is as follows:
Send an email to your source address, with your new bottle direct email e.g. user@yourdomain in the CC field. If you receive 2 copies of this test email, then everything is working as desired. If you receive 1 copy... we have a problem with your Bottle Direct account and you should contact us. If you don't receive any copies of this test email, please double check your mail settings with your external mail provider.

It is possible that your URL forwarding is active prior to the email forwarding (or vice versa) as DNS caching for mail services (MX records) may differ from www records by anywhere up to 24 hours.