FAQs by Groups :      General Questions | Domain Names | Hosting | Resellers | Bottle Direct | Affiliates | << Back - FAQ Home >> Frequently Asked Questions : 68 Where is the processing of BPAY payments done and is it safe? BPAY payments are processed within the security of the banking system. The only parties who are authorised to have access to information held by the BPAY payments system are the participating billers and financial institutions. Additionally, BPAY does not receive any identifying personal or individual account details at any point during the payment process. So what information is passed through the BPAY system? - your payment instructions - - the Biller Code - - your customer reference number - - the amount you are paying - whether the payment was made over the phone or using the internet - what type of payment account you are using and from what bank. (No individual account details are passed through.) - the date that the payment was made and when payment was settled. The system also applies coding to ensure that if there is any mistake, your financial institution is able to trace the payment. BPAY does not receive any identifying personal or individual account details at any point during the payment process.