FAQs by Groups :      General Questions | Domain Names | Hosting | Resellers | Bottle Direct | Affiliates | << Back - FAQ Home >> Frequently Asked Questions : 83 How do I retrieve my FTP details? (PEM Users only) Before you upload your website, you will need to locate your FTP details. Log in to your PEM control panel by entering your username and password at http://cp.bottle.com.au. NOTE: If you only have one domain, or one subscription, go directly to step 3. Click Select Subscription from the top menu, then click on the Select link next to the appropriate subscription. Click Hosting from the top menu. You will be taken to the hosting account for the domain you selected in step 2 (if you only have one hosted domain, this will automatically be selected). --- For Windows subscriptions --- Select Web Space > Website Configuration from the menu at the left. Your FTP details are displayed on the General tab.  Remove the existing index.html file with your own. IMPORTANT: You must upload your website files to the /wwwroot directory. --- For Linux subscriptions --- Select Web Space > FTP Access from the menu at the left. Your FTP details are displayed on the General tab. Remove the existing index.html file with your own. IMPORTANT: You must upload your website files to the /webspace/httpdocs directory. You can now upload your site using these FTP details. Click here for assistance.